Shipping policy

Shipping Policy

Thank you for shopping with Small Season Jewellery. Here's everything you need to know about how your order gets to you.

Order processing
Once your order is placed, we pass it to our warehouse for packing and dispatch. Orders are usually dispatched within 1-3 business days. Orders placed on weekends or public holidays are processed on the next business day.

Delivery time
After dispatch, orders typically arrive within 5–10 business days. Delivery times are estimates and may occasionally be longer due to carrier delays, customs or peak seasons.

Tracking your order
When your order ships, we'll email you a tracking number and a tracking link, so you can follow your parcel's progress at any time. Please allow up to 24–48 hours for tracking information to update.

Shipping costs
Shipping costs are calculated at checkout.

Where we ship
We currently ship to worldwide.

Customs and duties
For international orders, any customs duties or import taxes are the responsibility of the customer.

Incorrect address
Please double-check your shipping address at checkout. If you notice a mistake, contact us as soon as possible. We can update it before your order is dispatched, but not after.

Lost or delayed parcels
If your tracking hasn't updated for several days, or your order hasn't arrived within 15 business days of dispatch, please contact us at smllseason@gmail.com with your order number and we'll help sort it out.